Last Updated: September 2026
At Made In His Image, we aim to ensure that every order reaches you safely and efficiently.
Please read this Shipping & Delivery Policy before placing your order, as it explains our production timelines, courier charges, delivery requirements and arrangements for larger orders.
All Made In His Image orders are delivered using a courier service.
Shipping costs are calculated according to the delivery address provided by the customer and will be displayed during checkout before the order is completed.
Courier charges may vary depending on factors including:
the delivery location;
the size and weight of the order;
the number of items purchased;
courier service availability;
remote or outlying delivery areas; and
any additional delivery requirements applicable to the order.
Courier rates are subject to change from time to time without prior notice.
Any change in courier rates will apply to future orders. The delivery charge displayed and accepted when a customer completes an order will apply to that confirmed order, unless a special shipping arrangement is required and agreed with the customer.
Customers are responsible for providing a complete and accurate delivery address when placing an order.
Please ensure that your:
street address;
suburb;
city or town;
province;
postal code;
contact number; and
recipient details
are entered correctly before completing checkout.
Made In His Image will not be responsible for delivery delays or additional courier charges resulting from incorrect or incomplete information supplied by the customer, subject to applicable consumer law.
If you notice an error in your delivery details after placing an order, please contact us as soon as possible.
We cannot guarantee that an address can be changed once an order has been dispatched.
Made In His Image does not currently offer customer collections.
All orders placed through our online store must be delivered through our designated courier service or another delivery method specifically arranged by Made In His Image.
Please do not arrive at our premises or production location to collect an order unless Made In His Image has expressly communicated otherwise in writing.
Made In His Image products are locally printed and prepared to order.
Unless otherwise stated on a product page or communicated to the customer, orders are generally subject to a 5 to 10 working day production and processing period before dispatch.
This period allows us to prepare, print and check your order before handing it over to the courier.
Please note that the 5 to 10 working day production period does not include courier delivery time.
Working days exclude weekends and South African public holidays.
Once an order has been completed and handed over to the courier, delivery time will depend on the destination and courier service available for that area.
Any courier delivery timeframe communicated on our website, at checkout or after dispatch should be regarded as an estimate unless expressly stated otherwise.
Courier delays may occasionally occur due to circumstances outside the reasonable control of Made In His Image, including:
severe weather;
public holidays;
high-volume periods;
strikes or service disruptions;
road closures;
remote delivery locations; or
other courier-related delays.
Where we become aware of a significant issue affecting your delivery, we will make reasonable efforts to communicate with you.
Orders containing more than 10 items in a single cart may require special shipping arrangements due to the size, weight or packaging requirements of the order.
Where special shipping arrangements are required, Made In His Image will contact the customer directly to discuss the most suitable delivery method and any additional shipping requirements or charges.
The customer may be required to approve any additional courier cost before the order is dispatched.
Where possible, any special shipping arrangements will be communicated clearly before fulfillment or dispatch.
For particularly large or bulk orders, we recommend contacting Made In His Image before placing the order so that delivery requirements can be discussed in advance.
Certain delivery addresses may fall outside standard courier delivery areas or may attract additional courier charges.
Where a delivery address requires an additional surcharge, special delivery arrangement or alternative courier method that was not reasonably calculated during checkout, Made In His Image may contact the customer before dispatch.
No additional charge will be applied to the customer’s order without first communicating the requirement to the customer.
Where tracking information is made available by our courier provider, the relevant tracking details may be sent to the customer once the order has been dispatched.
Please allow sufficient time for courier tracking systems to update after receiving your dispatch notification.
Once an order has been handed to the courier, customers may also be required to communicate directly with the courier regarding delivery scheduling or delivery instructions.
Please ensure that someone is available at the delivery address to receive the order where required by the courier.
The courier may contact the telephone number provided during checkout to arrange or complete delivery.
If delivery cannot be completed because:
nobody is available to receive the parcel;
the delivery address is inaccessible;
the customer cannot be contacted; or
incorrect information was provided,
additional delivery charges may apply where a second delivery attempt or redelivery is required.
Where such additional costs arise because of information or circumstances attributable to the customer, the customer may be responsible for those costs, subject to applicable law.
If your parcel appears to have been materially damaged during delivery, please photograph the packaging and product as soon as reasonably possible and contact Made In His Image.
Please include:
your order number;
photographs of the outer packaging;
photographs of the product; and
a brief description of the issue.
Claims relating to damaged or defective products will be handled in accordance with our Refund & Returns Policy and applicable consumer protection legislation.
If your order arrives with an incorrect or missing product, please contact us as soon as reasonably possible.
We may request photographs and your order details so that we can investigate the issue and arrange an appropriate resolution.
Where the error was made by Made In His Image, the matter will be handled in accordance with our Refund & Returns Policy.
If an order appears to be significantly delayed after dispatch, please contact us so that we can assist in investigating the delivery with the relevant courier provider.
Where a parcel is confirmed as lost, Made In His Image will work with the customer and courier to determine the appropriate remedy, subject to the circumstances and applicable consumer law.
Courier delays do not automatically mean that a parcel is lost.
Courier and delivery rates may change due to changes in courier pricing, fuel costs, delivery areas, weight classifications or other operational factors.
Made In His Image therefore reserves the right to update its shipping charges without prior notice for future orders.
Any applicable delivery charges will be communicated during checkout before the customer confirms and pays for an order.
Where Made In His Image is unable to deliver to a particular address using our standard courier service, we may contact the customer to discuss an alternative delivery arrangement.
Any additional costs associated with an alternative delivery method will be communicated before the alternative arrangement is confirmed.
This Shipping & Delivery Policy should be read together with our:
These policies collectively govern purchases made through the Made In His Image online store.
If you have any questions regarding shipping, courier charges or the delivery of your order, please contact us:
Business / Legal Name: MADE IN HIS IMAGE (PTY) LTD
Registration Number: 2026 / 459198 / 07
Physical Address: 21 Factoria Industrial Estate, 25 Louis Friedman Street, Krugersdorp, 1739
Email Address: website@madeinhisimage.co.za
Contact Number: 0784795589
Please include your order number when contacting us about an existing order so that we can assist you more efficiently.