Last Updated: September 2026
At Made In His Image, each order is locally printed and prepared with care. We encourage customers to carefully review their product selection, colour, size and order details before completing a purchase.
This Refund & Returns Policy explains when products may be returned, exchanged or credited.
Made In His Image does not generally accept returns or exchanges for change-of-mind purchases, except where a return or cancellation is required by applicable consumer law.
Please ensure that you select the correct:
product;
size;
colour;
design; and
quantity
before completing your order.
A customer changing their mind, ordering the incorrect size or colour, or deciding that they no longer want an item does not automatically qualify the product for a return, exchange or store credit.
Nothing in this Policy limits any rights that a customer may have under applicable South African consumer protection legislation.
If a mistake has been made by Made In His Image, please contact us as soon as reasonably possible after receiving your order.
Examples may include:
receiving a product different from the product ordered;
receiving the incorrect size or colour where the correct size or colour was stated on the confirmed order;
receiving the incorrect graphic or design;
a material printing or manufacturing defect;
an item arriving damaged due to circumstances for which Made In His Image is responsible; or
an item otherwise being incorrectly fulfilled by us.
Once the issue has been reviewed and confirmed, we will provide an appropriate remedy in accordance with this Policy and applicable consumer law.
Where Made In His Image accepts a return outside of any statutory right to a monetary refund, our usual remedy may be store credit rather than a cash refund.
Store credit may be issued to the customer’s account or provided in another format determined by Made In His Image and may be used towards a future purchase from our online store.
Where applicable law gives a customer the right to choose a monetary refund, replacement or another remedy, those statutory rights will apply and will not be replaced by store credit without the customer’s agreement.
Unless the product is defective, incorrectly supplied, subject to an applicable statutory return right, or the return has otherwise been approved by Made In His Image, we do not generally accept products that have been:
worn beyond what is reasonably necessary to inspect or try on the product;
washed;
altered or modified;
intentionally damaged;
damaged through misuse, neglect or improper care;
stained, marked or soiled;
exposed to odours, perfumes, smoke or other substances that affect the condition of the garment;
returned without original tags where applicable; or
returned in a condition that prevents reasonable resale.
Products being returned should, where reasonably applicable, be unworn, unwashed, unused and in their original condition with tags and packaging intact.
These restrictions do not exclude rights relating to goods that were defective, unsafe, incorrectly supplied or otherwise subject to a return right under applicable law.
Customers are responsible for selecting the correct size and colour when placing an order.
We strongly recommend reviewing the applicable product information and size guide before completing your purchase.
If the size or colour delivered matches the size or colour selected and confirmed on your order, Made In His Image is not responsible for an incorrect customer selection.
We therefore do not ordinarily provide returns, exchanges or store credit solely because:
the customer selected the wrong size;
the garment does not fit as expected where the correct ordered size was supplied;
the customer selected the wrong colour; or
the customer later decides that they prefer another product, size, design or colour.
This is subject to any mandatory rights that may apply under South African consumer law.
If Made In His Image sends you a product, size, colour or design that does not match your confirmed order, please contact us promptly.
We may request:
your order number;
photographs of the product received;
photographs showing the size or product label;
photographs showing the print or design; and
any other information reasonably required to verify the error.
Once confirmed, we will arrange an appropriate resolution.
Where the return results from an error made by Made In His Image, the customer will not be required to bear return delivery costs where applicable law or the circumstances require those costs to be carried by us.
If you believe that a product was defective or damaged when supplied, please contact us as soon as reasonably possible after discovering the issue.
Please provide photographs clearly showing the defect or damage together with your order details.
Made In His Image may reasonably inspect or assess the product before determining whether the item is defective and what remedy applies.
Normal wear and tear, damage caused after delivery, incorrect washing, improper garment care, accidental damage or misuse will not ordinarily be considered a manufacturing defect.
Where a product qualifies as defective, unsafe or otherwise fails to meet the standards required under applicable consumer protection legislation, the remedies available to the customer will be determined in accordance with that legislation.
Our products are locally printed and prepared individually.
Minor variations in:
print positioning;
colour appearance;
print tone;
garment colour;
placement; or
finish
may occur as part of the production process or because colours appear differently across screens and devices.
Minor variations that do not materially affect the quality, use or appearance of the product will not necessarily constitute a defect.
Where there is a significant printing error attributable to Made In His Image, please contact us so that we can assess the product.
Where a product is made, printed, altered or personalised specifically according to a customer’s instructions or specifications, additional restrictions on cancellations and returns may apply.
Customised or personalised products ordinarily cannot be returned simply because the customer changes their mind, subject always to any rights that cannot legally be excluded.
A personalised or custom-made item that is defective or does not correspond with the customer’s confirmed instructions will still be dealt with in accordance with applicable consumer law.
To request a return relating to an incorrect, damaged or defective item, please contact us at:
Email: website@madeinhisimage.co.za
Order Number: Please include your order number in your correspondence.
Please include:
Your full name;
Your order number;
A description of the problem;
Clear photographs of the product and the issue; and
Any other relevant information.
Please do not return a product without first contacting us and receiving return instructions.
Sending a product back without contacting us does not automatically mean that the return has been accepted or approved.
Returned products may be inspected before a return, exchange, replacement or credit is processed.
If our assessment determines that the problem resulted from:
normal wear and tear;
incorrect use;
incorrect washing or care;
accidental damage;
alteration of the product;
misuse; or
damage occurring after the product was supplied,
the product may not qualify for a return or remedy, subject to applicable law.
Where the return is required because Made In His Image supplied the incorrect product or because a product qualifies as defective under applicable law, we will handle return delivery costs where legally required.
Where a customer exercises another applicable statutory return right and the law permits return delivery costs to be borne by the customer, those costs may be the customer’s responsibility.
Any delivery arrangements applicable to an approved return will be communicated when the return request is processed.
Original delivery charges are generally not refundable where a return is accepted voluntarily by Made In His Image, unless otherwise agreed or required by applicable law.
Where legislation requires the reimbursement of delivery charges or other payments, the applicable statutory requirements will apply.
Certain online transactions may qualify for statutory cancellation or cooling-off rights under South African law.
These rights may not apply to every product or transaction, and specific exceptions may apply, including to certain products that have been made to a customer’s specifications or clearly personalised.
Where a customer has a statutory right to cancel a transaction, return goods or receive a monetary refund, this Policy will be interpreted consistently with that right.
Nothing in this Policy is intended to waive, restrict or replace a consumer right that cannot lawfully be excluded.
Where store credit is approved, the customer will be notified once the returned item has been received and, where applicable, inspected.
Approved store credit will be issued for the applicable value of the product, subject to the circumstances of the return and applicable law.
Store credit:
is not ordinarily redeemable for cash;
may be used towards future Made In His Image purchases;
cannot be transferred or sold unless otherwise agreed; and
may be subject to reasonable terms communicated when it is issued.
These provisions do not apply where a customer is legally entitled to receive a monetary refund.
Although Made In His Image’s standard policy is to resolve approved discretionary returns through store credit where appropriate, there may be circumstances where applicable consumer law requires a monetary refund.
Where such a refund is legally required, it will be processed in accordance with the applicable legislation and, where reasonably possible, using the original payment method.
Our store-credit policy does not replace a customer’s statutory right to a monetary refund where such a right applies.
Order cancellations are governed separately by our Cancellation Policy.
Because our garments are locally printed and orders may enter production shortly after confirmation, customers should contact us as soon as possible if they wish to request a cancellation.
Please refer to our Cancellation Policy for full details.
For questions relating to a return, defective product, incorrect order or store credit, please contact:
Business / Legal Name: MADE IN HIS IMAGE (PTY) LTD
Registration Number: 2026 / 459198 / 07
Physical Address: 21 Factoria Industrial Estate, 25 Louis Friedman Street, Krugersdorp, 1739
Email Address: website@madeinhisimage.co.za
Contact Number: 0784795589