Last Updated: September 2026
At Made In His Image, our products are locally printed and orders may enter production shortly after they are confirmed.
We therefore encourage customers to carefully review their products, sizes, colours, quantities, delivery details and order information before making payment.
This Cancellation Policy explains how cancellations are handled for both online and offline orders.
If you need to cancel an order after payment has been made, please contact Made In His Image as soon as possible.
Cancellation requests must include:
the customer’s full name;
the relevant order number;
the contact details used when placing the order; and
the reason for requesting the cancellation.
Submitting a cancellation request does not automatically mean that the order has been cancelled. Made In His Image will review the status of the order and confirm whether the cancellation can be processed.
Where Made In His Image accepts a cancellation and no statutory right to a monetary refund applies, the amount already paid will ordinarily be allocated to the customer as Made In His Image store credit.
Store credit may be used towards a future purchase from Made In His Image.
Store credit:
is not ordinarily redeemable for cash;
may be applied towards a future order;
cannot ordinarily be transferred or sold to another person; and
will be issued for the applicable amount approved by Made In His Image.
Where applicable consumer law requires Made In His Image to provide a monetary refund rather than store credit, the customer’s statutory rights will apply.
Made In His Image products are locally printed and prepared for each order.
Once an order has entered printing, production, preparation or fulfilment, it may no longer be possible to cancel or amend the order.
Customers are therefore encouraged to contact us as soon as possible if they wish to request a cancellation.
Where an order has already entered production, Made In His Image will assess whether cancellation is still reasonably possible, taking into account the status of the order and any costs already incurred.
Any applicable consumer rights will remain unaffected.
If you realise that you have selected the incorrect:
size;
colour;
product;
design;
quantity; or
delivery information,
please contact us immediately.
We will make reasonable efforts to assist where the order has not yet entered production.
Once printing or production has begun, changes cannot be guaranteed.
Customers are responsible for reviewing and confirming their order information before making payment.
Online orders placed through the Made In His Image website are subject to this Cancellation Policy together with our:
Where a customer requests cancellation after payment, our standard cancellation remedy will ordinarily be store credit where legally permitted.
Nothing in this Policy is intended to exclude or restrict any cancellation, cooling-off or refund right that may apply to a qualifying transaction under South African consumer law.
Made In His Image may occasionally accept orders placed outside of the online store, including orders arranged directly with a customer.
No offline order will be processed without upfront payment and acceptable Proof of Payment (POP).
An order will only be submitted for processing once the required payment arrangements have been completed and Made In His Image has received the relevant Proof of Payment.
Providing an order request without payment or Proof of Payment does not constitute confirmation that the order has been accepted or placed into production.
Made In His Image may also wait for payment to reflect or otherwise be verified before commencing production where reasonably necessary.
Customers placing an offline order must provide valid Proof of Payment containing sufficient information for Made In His Image to identify and verify the transaction.
Proof of Payment should correspond with the:
customer or order details;
amount quoted;
payment reference supplied by Made In His Image; and
relevant order.
Made In His Image reserves the right to request additional payment information where a payment cannot reasonably be identified or verified.
Production will only begin once the required payment process has been completed.
Where an offline order has been paid and the customer subsequently requests cancellation, the same general cancellation principles apply.
Where the cancellation is accepted and no statutory monetary-refund right applies, the applicable amount will ordinarily be allocated to the customer as store credit for use on a future Made In His Image purchase.
Once an offline order has entered printing, production or fulfilment, cancellation may no longer be possible.
Orders containing more than 10 items may require additional production, fulfilment or delivery arrangements.
If a customer wishes to cancel a bulk order, they should contact Made In His Image as soon as possible.
Because preparation, printing or procurement for larger orders may begin in advance, Made In His Image will assess any cancellation request according to:
the stage of production;
materials or products already committed to the order;
costs already reasonably incurred; and
any applicable consumer rights.
Any store credit, cancellation charge or other remedy applicable to the cancellation will be communicated to the customer where necessary.
There may be circumstances where Made In His Image is unable to fulfil an order.
These may include:
a product becoming unavailable;
stock shortages;
printing or production difficulties;
an incorrect price or product being displayed due to an error;
inability to verify payment;
suspected fraudulent activity; or
other circumstances preventing us from reasonably fulfilling the order.
Where Made In His Image cancels an order, we will communicate with the customer and provide the appropriate remedy in accordance with applicable law.
Where store credit is issued following an approved cancellation, Made In His Image will communicate the applicable credit amount to the customer.
The credit may then be used towards another Made In His Image purchase.
Where the value of a future order exceeds the customer’s available store credit, the customer will be required to pay the difference.
Where the future order is less than the available store credit, any remaining balance will be handled according to the store-credit terms communicated by Made In His Image.
Store credit does not replace a customer’s right to a monetary refund where such a refund is required by applicable law.
Where a cancellation and store credit have been approved, please allow a reasonable processing period for the credit to be allocated.
Customers will be notified once the applicable store credit has been processed and is available for use.
This Cancellation Policy is intended to set out Made In His Image’s standard cancellation procedures.
Nothing in this Policy is intended to waive, restrict or exclude any consumer right or remedy that cannot legally be excluded under applicable South African law.
Where applicable legislation grants a customer a cancellation, cooling-off, refund or other statutory right, the relevant legislation will take precedence over any conflicting provision in this Policy.
This Cancellation Policy should be read together with our:
Together, these policies govern orders and purchases made from Made In His Image.
If you need to request a cancellation or make a change to an order, please contact us as soon as possible:
Business / Legal Name: MADE IN HIS IMAGE (PTY) LTD
Registration Number: 2026 / 459198 / 07
Physical Address: 21 Factoria Industrial Estate, 25 Louis Friedman Street, Krugersdorp, 1739
Email Address: website@madeinhisimage.co.za
Contact Number: 0784795589]
Please include your order number when contacting us regarding an existing order.